Concierge

Riverside offers Health Advocate as a concierge and second opinion service for you and your family. Health Advocate’s team of healthcare experts are available to help you get the care you need when you need it.

Who is eligible to use Health Advocate services?

Health Advocate representatives are available 24/7 at 866.695.8622 to assist you, your spouse, your dependents, your parents, and your parents-in-law. Individuals must reside in the United States to use these services.

How can Health Advocate help?

• Understanding diagnoses and evaluating treatment options.
• Arranging appointments with physicians and specialists anywhere in the United States.
• Locating and evaluating best-in-class physicians and medical centers for second opinions.
• Transferring medical records, lab results, and X-ray results.
• Communicating with your doctors to ensure your needs and the needs of your family are met.
• Coordinating care and services during and after a hospital stay.
• Reviewing Explanation of Benefits (EOBs) and bills for accuracy.

Is there a cost for using Health Advocate?

No, Health Advocate services are subsidized by Riverside. There is no cost to you or your family for utilizing this benefit.